Returns & Exchanges

At East at Home, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your order. Due to the perishable nature of our items, we offer a dedicated resolution process for any goods that do not meet our high standards upon delivery.

1

Inspect Your Delivery

Upon arrival, please immediately inspect your package for any signs of damage or missing items to ensure your food products are in perfect condition.

2

Document Issues

If there is an issue with your order, take clear photographs of the packaging and the specific product concern within 24 hours of receipt.

3

Contact Support

Email our customer care team with your order number and the documentation gathered; our specialists will review your claim for a refund or replacement.

4

Resolution Confirmation

Once your request is approved, we will process your refund to the original payment method or ship out a fresh replacement at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing